RT @OCLC: New ACSI report puts Facebook customer satisfaction bottom 5% w/ airlines http://j.mp/b162oo via @TextALibrarian Interesting read!
@andywalsh999 Hard to argue for a desk when enquiry stats show move from f2f to electronic. We are looking at alternative methods; roving?
@andywalsh999 Hard to argue for a desk when enquiry stats show move from f2f to electronic. We are looking at alternative methods; roving?
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